Privacy Policy

This Privacy Policy explains how The BIM Factory ("TBF", "we", "us") handles information in connection with this website and the technology services described on it. By using this site you agree to the practices described below.

Information we collect

We collect only what we need to operate the site and respond to enquiries:

• Information you provide directly, such as your name, company, email address, and the contents of any message you send us.
• Basic technical information collected automatically, such as IP address, browser type, device information, and pages visited, used to keep the site secure and understand usage.
• Cookies or similar technologies strictly necessary for the site to function. We do not run advertising trackers on this site.

How we use information

We use the information to respond to your enquiries, provide and improve our services, maintain security and prevent abuse, and meet legal and contractual obligations. We do not sell your personal information.

Service providers

We rely on third party providers to operate our platform and site, including hosting, security, payment processing, and AI services. These providers process data on our behalf under their own terms and security commitments. Examples include cloud hosting, content delivery and security, and payment processing partners.

Data retention

We keep personal information only for as long as needed for the purposes described here, or as required by law, after which it is deleted or anonymized.

Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

TBF operates from Vietnam and serves clients globally. Information may be processed in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise these rights, contact us using the details below.

Children

This site is intended for business users and is not directed at children. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. The date at the top reflects the latest revision. Continued use of the site after changes constitutes acceptance of the revised policy.

Contact

For privacy questions or requests, contact us at info@the-bim-factory.com.